Refunds & Returns Policy

Effective Date: 08/09/2022
Website: www.russellhobbstores.co.za
Contact Email: inforussellhobbs@gmail.com

We want you to be completely satisfied with your purchase. This Refunds & Returns Policy outlines your rights and our procedures in line with the Consumer Protection Act (CPA) of South Africa.

1. Returns Eligibility

You may return a product if:

  • The product is defective, damaged, or faulty

  • The product received is incorrect

  • You change your mind (subject to conditions below)

All return requests must be submitted within 7 days of receiving your order.

2. Change of Mind Returns

If you wish to return a product because you have changed your mind:

  • The item must be unused, in its original packaging, and in resalable condition

  • Return requests must be made within 7 days of delivery

  • The customer is responsible for return shipping costs

  • A handling or restocking fee may apply

Once the returned item is received and inspected, a refund will be processed.

3. Defective or Incorrect Items

If you receive a product that is damaged, defective, or incorrect:

  • Please notify us within 48 hours of delivery

  • We will arrange collection or replacement at no cost to you

  • You may choose between a replacement, repair, or refund, subject to assessment

4. Non-Returnable Items

The following items may not be returned:

  • Items that show signs of use, damage, or tampering

  • Products not in original packaging

  • Clearance or promotional items (unless defective)

5. Refunds

  • Approved refunds will be processed within 5–10 business days after the returned item is received and inspected

  • Refunds will be made to the original payment method

  • Shipping fees are non-refundable, unless the return is due to our error or a defective product

6. Exchanges

Exchanges are subject to product availability. If an exchange is not available, a refund will be issued instead.

7. Return Process

To request a return, please email us at:
📧 inforussellhobbs@gmail.com

Include your order number, reason for return, and clear photos if the item is damaged or faulty. Our support team will guide you through the next steps.

8. Delivery & Inspection

Please inspect your order upon delivery. Any issues must be reported within the stated timeframes to qualify for a return or replacement.

9. Policy Updates

We reserve the right to update this policy at any time. Changes will be effective once posted on our website.